Sea Mills Surgery: Logging into Your NHS Account
Following from the recent administration merge of Sea Mills Surgery, Monks Park Surgery and Coniston Medical Practice, you might be experiencing some technical difficulties using the NHS App. If this is the case, here are the steps to take to get you back online.
Your access online access should now have resumed. For more information on the merge read our news article: Merge of Administrative Clinical Systems. However, if you are having trouble reconnecting to your surgery, please complete the following steps:
Step 1: Delete your NHS login account.
For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.
To delete your account:
- Log in to your NHS account via the NHS App or NHS.UK
- Select the ‘More’ icon in the top right-hand corner of the screen.
- Select 'Account and settings', then 'Manage NHS account', then 'Your NHS login details’.
- Select 'Delete NHS login'.
IMPORTANT:
After you have deleted your NHS login:
- You will not be able to access other websites or apps that use NHS login (you may have to set up a new NHS login if you want to continue using them)
- Those services might keep some information about you: https://account.login.nhs.uk/#/manage-nhs-login/delete
Step 2: Create a new account via the NHS App
- Select, “How to prove who you are without photo ID” then follow the on-screen instructions.
- When asked "Do you use your GP surgery's online services?" select "Yes - I use online services",
- Select, "Yes - I have all 3 details".
- Enter the provided ODS code, account ID and linkage key from your practice.
- Then enter your name and DOB when prompted and submit your details.
- This should connect you to your GP surgery.
If you need to verify your account without photo ID
The following video will guide you through how to verify your NHS Account without using Photo ID.
If you encounter technical issues accessing the NHS App after following the steps above, please get back in touch with us so we may investigate further.
Contact the NHS:https://www.nhs.uk/contact-us/nhs-app-contact-us/
For urgent medical advice, go to www.111.nhs.uk or call 111.
If you need to book an appointment or get a prescription now, contact Sea Mills Surgery directly on 0117 969 3106.