Patient Co-Ordinator

Our Team at Sea Mills Surgery in Bristol are looking for friendly, courteous and hardworking individuals to join our Patient Co-Ordinator Team to provide a high standard patient focused service.

Closing date
Contract Type Fixed-term
Working pattern Full time
Site Sea Mills Surgery
Location Bristol

Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

Some responsibilities include: 

  • To support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements.
  • Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
  • Making of appointments by telephone and at the reception desk, using a computerised system.
  • Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
  • Checking and completion of tasks as appropriate.
  • Creation of new patient records.
  • Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
  • Maintain accurate records.

We take our responsibilities to safeguard our patients seriously and all successful applicants will need to undertake an Enhanced DBS check for children and adults, which we pay for.

For more information about the job role, read Mendip Vale Patient Co-Ordinator job description.

Please email your enquiries or regarding the job role and application to our recruitment team.