Local Community Resources

Provides services such as an adviceline, activity groups, walking groups, digital inclusion.

Can provide information and advice on: Money and legal support, health and wellbeing, care and support, work and learning, hobbies.

Phone Age UK Advice Line: 0800 678 1602

Phone line is open between 8am - 7pm.

For Bristol Adviceline: 0117 922 5353 

If you leave an answerphone, the team aim to respond within two working days

Or email: advice@ageukbristol.org.uk 

Got to Age UK Bristol website: Age UK Bristol | Contact us 

North Bristol Advice Centre

Provides debt and welfare benefit support working across North Bristol and South Gloucestershire

Phone North Bristol Advice Centre Helpline: 0117 951 5751

Open Monday to Thursday 10am – 2pm

Go to the North Bristol Advice Centre website: Help and advice | NBAC (northbristoladvice.org.uk)

Citizen’s Advice

Advice on benefits, work, debt, housing, family, law, immigration, health, bills.

Visit Citizens Advice Bristol website: Citizens Advice Bristol - free, independent, impartial and confidential advice (bristolcab.org.uk)

Phone: 0800 144 8848

Cruse

Cruse provides information, and a helpline run by trained bereavement volunteers, who offer emotional support to anyone affected by grief.

They also offer ongoing support sessions with a trained Bereavement Volunteer, though there is a waiting list for this service.

Phone the Bereavement Support Helpline: 0808 808 1677

Go to Cruse website: www.cruse.org.uk/get-support/ 

Grief Encounter - For children and young people

Grief Encounter offers a helpline, workshops, counselling, and practical support.

The helpline is available between 9am-9pm, Monday to Friday. 

Phone the helpline: 0808 802 0111 

or email: grieftalk@griefencounter.org.uk 

Go to Grief Encounter website: www.griefencounter.org.uk 

Services Directory

Bereavement support services for Bristol and South Gloucestershire

Signposting – The Harbour (the-harbour.org.uk)

Carer’s Support Centre

Adviceline, Support groups, courses, and one-to-one support for carers in Bristol and South Gloucestershire.

They take both self-referrals and referrals from professionals.

CarersLine is a confidential phone and email information and support service.

Phone:  0117 965 2200

Mon - Fri: 10am – 1pm
Mon - Thurs: 2pm – 4pm
(Closed on Bank Holidays)

Go to Carer's Support Centre website: www.carerssupportcentre.org.uk 

Bristol City Council services

General enquiries (main switchboard) Phone: 0117 922 2000
Open Mon-Thurs: 8.30am - 5pm
Fri: 8.30am - 4.30pm

Adult social care

Go to the Bristol City website page for Adult Social Care: Adults and older people (bristol.gov.uk)

Housing

Go to the Bristol City website page for housing: Cost of living support (bristol.gov.uk)

Benefits

Go to the Bristol City website page for benefits: Benefits and financial help (bristol.gov.uk)

Cost of Living Support

Go to the Bristol City website page for benefits: Cost of living support (bristol.gov.uk)

Community transport provides safe, accessible transport for people who cannot use public transport due to disability, age, or lack of availability. 

Bristol City Council: Community and disabled persons transport (bristol.gov.uk)

Bristol Community Transport: www.bristolcommunitytransport.org   

Phone: 0117 244 7337

If you feel unable to keep yourself safe, please ring 999

Listening support service

Samaritans

Phone: 116 123

Go to Samaritans website: Contact Us | Samaritans 

Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19

If you're under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.

Mind (Bristol) 

Go to Mind Bristol website: Bristol Mind - Support types Crisis & Suicidal Thoughts

The Trussell Trust

Open Mon-Fri 9-5 (apart from public holidays):

• Making foodbank referrals
• Making benefits claims and assessing benefits entitlement
• Identifying grants

Helping access emergency support for affording essentials

Phone: 0808 208 2138

Go to the Trussell Trust website: Help through Hardship helpline - The Trussell Trust 

Directory of local organisations offering outdoor and nature-based activities and services

https://bnssg.icb.nhs.uk/wp-content/uploads/2023/01/GSP-Directory-2022.pdf 

Shelter

Shelter is a national housing charity and offers an emergency helpline, online housing advice, and a webchat. 

Call Shelter emergency national helpline: 0808 8004444 

Please call during opening hours if you are homeless, have nowhere to stay tonight, are worried about losing your home, or at risk of harm or abuse.

Bristol City Council 

Phone: 0117 352 6800

Available Monday, Tuesday, Thursday, Friday 9am to 4pm 

Wednesday 10am - 4pm

Go to the Bristol City Council website: https://northbristoladvice.org.uk/help-and-advice/other-advice/housing-advice/

Handbook Directory

Handbook with directory of resources. Caring in Bristol has two handbooks to support individuals experiencing or at risk of homelessness, or housing insecurity, or being in crisis.

Handbooks – Caring in Bristol

Sports clubs around the city that are inclusive to and made for people with disabilities.

Find Opportunities | Ignite Bristol

VitaMinds

VitaMinds is a free service working in partnership with the NHS to offer a range of short-term Talking Therapies for issues such as depression, anxiety, post-traumatic stress disorder, excessive worry, or low mood.

Go to VitaMinds website: NHS Talking Therapies - North Somerset & South Gloucestershire (vitahealthgroup.co.uk)

You can submit an online form, webchat, or ring the following number to self-refer

Phone: 0333 200 1893

Mind (National Support) 

We support  by offering help whenever you might need it through our information, advice and local services.

Go to Mind website: Home - Mind

Phone Mind Infoline: 0300 123 3393

Email: info@mind.org.uk 

For Under 25s: Off the record

Runs hubs, groups, 1-2-1 therapies, and workshops for 11-25s

Visit Off the Record website: Home - OTR (otrbristol.org.uk)

Email: hello@otrbristol.org.uk 

Mind Service Directory

Mind Bristol directory of local and national resources as well as resources specific to:

• Advocacy & Legal Support
• Alcohol & Drugs
• Anger
• Anxiety
• Autism & ADHD
• BAME & Culturally Specific Services
• Bereavement & Grief
• Carers & Family
• Children & Young People
• Counselling & Therapy
• Crisis & Suicidal Thoughts
• Disabilities
• Domestic Abuse
• Eating Disorders
• Employment & Work
• Families & Relationships
• Gambling
• Gender Identity
• Helplines & Webchats
• HIV & AIDS
• Hoarding
• Housing & Homelessness
• LGBTQ+
• Loneliness & Isolation
• Men
• Money & Finances
• NHS & Statutory Services
• OCD & Phobias
• Older People
• Practical Support
• Pregnancy & Postnatal Mental Health
• Pregnancy Loss
• Rape & Sexual Assault
• Refugees & Asylum Seekers
• Self-Help Tools
• Self-Injury
• Service User & Survivor forums
• Social and Wellbeing Activities and Community Groups
• Students
• Support for Parents
• Support Groups
• Unplanned Pregnancy & Abortion
• Victims of Crime
• Women

Bristol Mind - Useful Information

Support for parents and new parents

NHS

Read the NHS Guide: Services and support for parents - NHS (www.nhs.uk) 

Bristol City Council

Go to the Bristol City Council website:Help for parents (bristol.gov.uk)

Aidbox

Support, activities, supplies, and sanctuary for Refugees and People Seeking Asylum in Bristol

Go to Aidbox website: www.aidboxcommunity.co.uk 

Bristol Refugee rights

Offers advice, signposting, & welcome services.

Helpline Call/ Text/ WhatsApp: 07526 352353

Go to Bristol Refugee rights website: www.bristolrefugeerights.org/how-we-help/i-need-help-i-start/ 

In an emergency, call 999.

Victim Support

• Helps anyone affected by crime.
• No matter when the crime took place, or whether it has been reported it to the police.
• Can help create a safety plan, understand rights, connect to services, and support networks, help finding ways to cope

Phone the support line: 08 08 16 89 111

Go to Victim Support website: www.victimsupport.org.uk/  

Safelink

Rape and sexual abuse service. Can also provide women’s mental health and domestic abuse services.

Open Mon-Fri: 8.30am – 5.30pm

Phone: 0333 323 1543

Go to Safelink website:Safe Link – transforming victims' lives (safelinksupport.co.uk) 

Bristol Hate Crime and Discrimination Services

Support for hate crime victims

Phone: 0800 171 2272

Got to the Bristol Hate Crime and Discrimination Services website: Home | Bristol Hate Crime and Discrimination Services (bhcds.org.uk)

To find more support:

Bristol Mind:

• Bristol Mind - Support types Victims of Crime
• Bristol Mind - Support types Domestic Abuse